Best Manufacturer/Supplier Customer Service

Manufacturer: Bluestem Group

Entry Statement

Bluestem Group is a leading distributor recognised for its operational excellence, diverse product portfolio, and dedication to fostering mutual growth with retailers and brands. Central to our success is our ability to understand market demands and build strong, collaborative relationships with our customers.

Our customer-focused approach ensures retailers receive quality products alongside the tools and support needed to excel in a competitive industry. A key initiative is the Ewbank Centre, a platform designed to engage and empower retail partners. Through exclusive incentives, tailored support, and quick access to essential product information, retailers have the resources they need to improve their consumer offering and drive sales.

Our commitment to exceptional service is further demonstrated through our warranty and after-sales support. All our home brands—Igenix, Statesman, and Ewbank—come with a 2-year warranty, supported by a comprehensive inventory of over 25,000 spare parts for efficient issue resolution. Our experienced Sales Team delivers personalised support, regularly visiting retailers in-person and building quality relationships.

We are proud to offer an in-house, UK based Customer Service Team, offering assistance over the phone and via our online B2B channels. Our Statesman Service Team is trained to diagnose common problems over the telephone, enabling customers to get their appliance back up and running in many cases without the inconvenience of an engineer visit.

By combining sales incentives, reliable after sales support, and a customer-first approach, we help to drive long-term success for retailers and brands, solidifying our reputation for excellent customer service.

Entry ID: 5658

Logo

Supporting Documents